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Can Agencies Improve Citizen Experience?

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Thoughts from Jeff Kramer, Senior Director of Government Solutions for Reed Tech is interviewed on Federal Technology Insider about Digital Transformation.

“There used to be things like 508 compliance, where an application has to use the right colors, it has to use the right fonts; it’s kind of an extension of that. It’s a little bit more advanced, given the technology that websites use. In a previous life I was a software developer. Any software that the government provided had to be 508 compliant. There was a whole process to get approved and confirmed before it could go online and be live.”

Read the full article: Can Agencies Improve Citizen Experience?